We at Health Candy Nutrition are committed to your satisfaction with our products. If you are unhappy with your order please reach out to us so we can correct the issue.
Our refund policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging. We cannot, unfortunately, process refunds or returns for products purchased through any of our retail partners. We will only process refunds for purchases made through healthcandynutrition.com.
Note: Health Candy Nutrition eGift Cards are not eligible for refunds.
To complete your return, we require a receipt or proof of purchase.
Once your return is processed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds
There is often some processing time before a refund is posted. If you haven’t received a refund in a timely fashion, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be e-mailed to you for the balance of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
This was last modified on 05/15/2020